Fill Shifts.
Without the Hiring Headache.

1. Purpose

This Retailer Code of Conduct (“Code”) establishes the minimum standards of behavior and operational practices required of all retailers (“Retailers”) who access or use the ShiftSupport platform (“Platform”). Compliance with this Code is a condition of continued access to the Platform.

2. Accurate Business Information

Retailers must provide complete, accurate, and current business information, including legal business name, physical address, and authorized points of contact. Retailers are responsible for updating such information promptly upon any change.

3. Truthful and Complete Shift Descriptions

Retailers must ensure that all posted shifts contain accurate, non-misleading information, including:

• Start and end times
• Task descriptions
• Dress code requirements
• Physical or skill requirements
• Any other material information relevant to the performance of the shift

Retailers may not materially alter shift expectations after a Helper has accepted the shift.

4. Workplace Safety and Conditions

Retailers must provide a safe, lawful, and non-hazardous work environment.

Retailers must ensure the workspace is clean, accessible, and free from known hazards.

Retailers may not assign tasks that are illegal, unsafe, or materially different from the posted description.

5. Professional Conduct and Non-Discrimination

Retailers must treat all Helpers with professionalism, dignity, and respect. Retailers shall not engage in or permit:

• Harassment, abuse, or intimidation
• Discrimination based on race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic
• Retaliatory behavior, including retaliatory ratings or feedback

6. Payment Obligations

Retailers must pay the posted rate for the full duration of the shift as accepted by the Helper. Retailers may not:

• Reduce pay after acceptance
• Require unpaid trial work
• Withhold payment for reasons unrelated to the Helper’s performance

All payments must be made in accordance with Platform processes and timelines.

7. Cancellations and Attendance

Retailers must honor accepted shifts.

Cancellations must be made in accordance with Platform policies.

Excessive or last-minute cancellations may result in account limitations or suspension.

Retailers may not no-show a Helper.

8. Platform Communication Requirements

Retailers must conduct all shift-related communication through the Platform unless otherwise permitted by ShiftSupport. Retailers may not:

• Request or require Helpers to work outside the Platform
• Solicit off-platform arrangements
• Share unnecessary personal contact information

9. Prohibited Conduct

Retailers are strictly prohibited from:

• Posting fraudulent, misleading, or deceptive shifts
• Assigning tasks outside the scope of the posted shift
• Pressuring Helpers to extend shifts without compensation
• Attempting to circumvent Platform payment processes
• Engaging in any unlawful, unsafe, or unethical conduct

10. Feedback and Ratings

Retailers must provide fair, accurate, and good-faith ratings and feedback.

Feedback may not be used to threaten, coerce, or retaliate against Helpers.

11. Compliance and Enforcement

ShiftSupport reserves the right to investigate alleged violations of this Code. Violations may result in corrective actions, including but not limited to:

• Warnings
• Temporary account restrictions
• Permanent suspension or termination
• Reporting to appropriate authorities where required by law

ShiftSupport may take action at its sole discretion.

12. Acknowledgment

By accessing or using the Platform, Retailers acknowledge and agree to comply with this Code.

Continued use of the Platform constitutes ongoing acceptance of these obligations.