ShiftPosting Policy
For inclusion in Terms & Conditions
1. Purpose
This ShiftPosting Policy (“Policy”) governs the creation, submission, and publication of shift postings (“ShiftPostings”) by retailers (“Retailers”) on the ShiftSupport platform (“Platform”). This Policy is intended to ensure accuracy, safety, fairness, and transparency for all helpers (“Helpers”) who rely on posted shift information.
2. Requirements for All ShiftPostings
Retailers must ensure that each ShiftPosting is complete, accurate, and not misleading. Each posting must include, at minimum: Shift date and start/end times Business location where the shift will occur Clear description of duties and expected responsibilities Dress code or appearance requirements, if applicable Physical requirements, such as lifting, standing, or mobility expectations Compensation rate, as displayed on the Platform Any additional material information necessary for a Helper to make an informed decision Retailers are responsible for verifying that all information is correct at the time of posting.
3. Accuracy and Truthfulness
Retailers must not post shifts that contain: False, incomplete, or misleading informationTasks or requirements not disclosed in the posting Compensation rates that differ from the actual rate paid Any information intended to deceive or misrepresent the nature of the shift ShiftSupport may request clarification or documentation if a posting appears inaccurate or inconsistent.
4. Scope of Work
Retailers may assign only those tasks that: Are explicitly described in the ShiftPosting Are lawful, safe, and appropriate for short‑term retail support Do not require specialized training, certification, or licensing unless clearly disclosed Helpers may decline any task outside the posted scope without penalty.
5. Prohibited ShiftPostings
Retailers may not post shifts that involve:Hazardous, unsafe, or illegal activities Work requiring professional licensing unless disclosed Tasks unrelated to retail support (e.g., personal errands, private household labor) Shifts intended to recruit Helpers for off‑platform work Compensation below the minimum rate established by the Platform ShiftSupport may remove any prohibited posting at its sole discretion.
6. Modifications to Posted Shifts
Once a Helper has accepted a shift:Retailers may not materially change the duties, compensation, location, or schedule Minor clarifications are permitted, but substantive changes require cancellation and repostingAny attempt to alter the shift in a way that disadvantages the Helper is prohibited
7. Cancellation Requirements
Retailers must comply with the Platform’s cancellation policies. Excessive or last‑minute cancellations may result in:Temporary posting restrictionsAccount reviewSuspension or terminationRetailers may not cancel a shift for the purpose of reposting it at a lower rate or with altered terms.
8. Off‑Platform Solicitation
Retailers may not use ShiftPostings to:Solicit Helpers for off‑platform workCircumvent Platform fees Collect personal contact information beyond what is necessary for the shift All shift‑related communication must occur through the Platform unless otherwise permitted.
9. Enforcement
ShiftSupport may review, modify, or remove any ShiftPosting that violates this Policy. Violations may result in: Removal of the ShiftPostingWarnings or corrective actions Temporary or permanent account suspension Reporting to appropriate authorities where required by lawShiftSupport retains sole discretion in enforcement decisions.
10. Acceptance of Policy
By creating or submitting a ShiftPosting, Retailers acknowledge and agree to comply with this Policy. Continued use of the Platform constitutes ongoing acceptance.
