ShiftSupport – Worker Rule Book (2026 Edition)
A simple guide for all helpers working short shifts through the ShiftSupport platform.
1. Introduction
Welcome to
ShiftSupport!
We connect local helpers with local shops for short, flexible shifts. This rule book explains how to work safely, respectfully, and professionally while representing ShiftSupport. Our goal:
✔ Support local retailers
✔ Provide quick, reliable help
✔ Create positive experiences for everyone involved
2. General Expectations
All helpers must follow these standards:
Be reliable
Arrive on time (5–10 minutes early recommended). If you are running late, inform the retailer
and ShiftSupport immediately. Never abandon a shift early without approval.
Be professional
Be polite, friendly, and attentive. Avoid phones except for job-related communication. Follow instructions exactly; ask questions if unsure.
Be safe
Use proper lifting techniques. Do not operate machinery unless specifically trained and approved. Report unsafe conditions immediately.
Be honest
Log your hours accurately. Do not take tips, gifts, or merchandise unless the retailer offers and it complies with local rules. Never claim work you didn’t perform.
3. Appearance & Conduct
Dress code
Wear clean, neat clothing. Closed‑toe shoes are required for all shifts. Bring gloves if the job description mentions light physical tasks.
Behavior
No swearing, harassment, discrimination, or aggressive tone. Maintain customer-friendly behavior when working in public areas. Drugs and alcohol are strictly prohibited before or during shifts.
4. Communication Rules With the retailer
Introduce yourself upon arrival. Confirm tasks before starting. Notify them when tasks are completed. Ask for clarifications instead of guessing.
With ShiftSupport
Contact us when: you're late a task is unsafe, there is a conflict, the retailer requests work beyond the agreed scope, you cannot complete the shift
5. Shift Procedures Before the shift
Review the job description in the app. Make sure you understand location, parking, and required materials. Prepare clothing/equipment if needed.
During the shift Follow the retailer's instructions. Stay within the scope of the task (no additional tasks unless approved). Stay visible and available—no wandering off.
After the shift Confirm completion with the retailer. Clean up your work area. Log your hours in the ShiftSupport app. Leave only when the retailer confirms everything is done.
6. Task Restrictions (What You Cannot Do)
To protect helpers and retailers, the following tasks are
not allowed unless explicitly approved by ShiftSupport:
Prohibited tasks Operating industrial machinery (forklifts, pallet jacks, power saws). Climbing ladders higher than 2 steps. Electrical work or plumbing .Handling hazardous materials or chemicals. Entering restricted warehouse zones. Lifting more than 35 lbs (15 kg) without assistance.
7. Safety Rules
Keep walkways clear.Wear gloves for dusty or dirty tasks.Lift with legs, not back.Report injuries immediately, even minor ones.Do not continue working if you feel unsafe or unwell.
8. Payments
Payments are directly between the retailer and the worker.Agree an hourly rate when confirming the shift with the retailer. Never accept cash payments directly from the retailer, better to use Zelle or Venmo or similar. Tips are allowed
only if offered voluntarily. Follow the California labor law for the hourly rate.
Division of Labor Standards Enforcement - Home Page
9. Cancellations Worker cancellations
Must be reported at least
12 hours before the shift. More than 3 last‑minute cancellations may result in temporary suspension.
Retailer cancellations
If a retailer cancels less than
3 hours before start, you receive a partial compensation.
10. Confidentiality
Workers must keep all retailer information private: Do not take photos inside the storeDo not post shift details online Do not discuss store operations with outsiders
11. Violations & Consequences
ShiftSupport may issue warnings or suspensions for: Repeated lateness Misconduct with customers or retailers Fraudulent hours Ignoring safety procedures Harassment or discrimination Serious violations may result in permanent removal from the platform.
12. Appreciation
ShiftSupport values your time and effort.
Your work helps small businesses thrive, keeps neighborhoods active, and gives you a flexible way to earn money.
Thank you for being part of the ShiftSupport community!
